Frequently Asked Questions

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>strong>How much is shipping? Do you also have free shipping available?

We have a super economic shipment for 2.45 ? (48/72h work). You can also use express delivery for 2.95 euros (24/48 working hours). We love to offer you the best service so you get free shipping from 19,90 ? for the peninsula. I live outside Spain, is there international shipping?

Yes! We ship practically all over the world, the shipping fee is 6,90 For Europe the delivery time can be up to 10 days, for America the time is 20 days.

At Alvent we prepare all orders from Monday to Friday and if your order is placed before 4.30 pm it will be shipped the same day. If you choose normal or free shipping you will receive your order in a maximum of 72 working hours. If you choose the express delivery you will receive your order in 24/48 working hours.

Consult here our Shipping Fees and our Shipping Policies>

What forms of payment are available?

Your jewels are made of sterling silver, do you work with any other material?

Anyway in the description of each product you can read the material in which it is manufactured.

How do exchanges and returns work?

We assist you in all points of the process, for more information see Return and Exchange Policy by clicking here.

How do you ship?

All our orders are prepared by hand one by one to ensure that everything is perfect and to give that personalized touch to each one. The jewelry goes in our Alvent box with special foam for jewelry. Once they are ready, we put them in our special shipping boxes so that they arrive perfect.

For this you can contact us through the different methods we have available: